One customer. Every counter. Every visit.
One customer, every counter
Phone-first lookup, unified across terminals and locations. A repeat visit is recognised at the register, not after a report runs.
Loyalty that lives on the invoice
Points, tiers and store credit accrue and redeem as part of the transaction - no external plug-in, no reconciliation lag.
Cohorts, RFM and churn - already there
Repeat, recency, frequency and monetary segmentation are queries on the live table. Marketing lists refresh with the last sale, not with a nightly export.
Same event, this view
The invoice is the CRM event.
The customer's profile updates as the sale commits - lifetime value, last visit, category preferences and loyalty balance all move in the same tick.
Point of sale
Counter 2 - Terminal A
Item
Woven silk stole - Ivory
WSL-IVR-01
Total
3,499
Payment
UPI
Inventory
-
Aisle 3 - Stoles
Finance
-
4000 - Retail sales
Sales & CRM
-
Anitha K. - Counter 2
What ships in this module
Capabilities that pull their weight.
Not a feature list to make a comparison chart look busy. These are the pieces that actually do the daily lifting of a live business.
- Phone-first customer lookup across all terminals
- Household and B2B customer models
- Loyalty points, tiers and expiry
- Store credit, gift cards and returns credit
- Cohort, RFM, recency and churn views
- Segmented broadcast lists ready for WhatsApp and email
- Referrals, birthday and anniversary triggers
- Purchase history filterable by SKU, category and location
Where this shines